Urban Apps

Ambiance-BlackBerry OS 5.0 Update

As with many other apps, Ambiance is having compatibility issues with the new BlackBerry 5.0 OS. We are fully aware of the issues and are working around-the-clock to resolve them. At this time, we advise you to NOT purchase ambiance if you are running the BlackBerry 5.0 OS. Urban Apps would like to thank you for your patience in the matter.

We originally thought that the problems with volume were fixed, but we are having mixed results across different devices and networks upon further testing.  Urban Apps has thus had to pull the 1.0.1 update from the store.  Ambiance is confirmed to work flawlessly on any OS lower than 5.0, but we regret to say the 5.0 is not supported until we can get to the bottom of this.

If you are running 5.0 and have already purchased the app, you have a couple options:

1. You can wait for the new version to come to the BlackBerry App World with the 5.0 fix. We do not have an accurate timeline for this but do know that we are working around-the-clock to resolve these issues.
2. You can request a refund through BlackBerry App World athough they do make it difficult.  See FAQ 9 here

We understand the frustration and unease that comes with paying for something that does not work, but please know that Urban Apps has no intentions of leaving you without a working app. We wish to provide every customer with a working Ambiance application. Again, we appreciate your patience while we work on a fix.

Thank You,

Urban Apps